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Billing and Payment Details

Welcome to Kaleidoscope Creations! We’re thrilled to have you consider our curated gift boxes and custom design services for your gifting needs. Whether it’s corporate events, weddings, or personal celebrations, we aim to make your gifting experience effortless and delightful. Below, you’ll find all the details you need about billing and payment processes.

Billing Details

When you place an order with Kaleidoscope Creations, here’s what you canexpect regarding billing:

  • Transparent Pricing: All prices are clearly listed on our product pages. For custom orders, we’ll provide a detailed quote before proceeding.
  • Free Shipping: Enjoy free shipping on gift boxes over $100.
  • Invoices: You’ll receive a detailed invoice via email once your order is confirmed.

Receiving Your Invoice

After placing an order, you will receive:

  1. Order Confirmation: An email confirmation detailing your purchase.
  2. Invoice Email: A separate email with your invoice attached, outlining all costs and any discounts applied.
  3.  

Updating Payment Information

If you need to update your payment information, follow these simple steps:

  1. Log In: Access your account on our website.
  2. Navigate to Billing Settings: Go to the ‘Billing’ section under your account settings.
  3. Update Details: Enter your new payment information and save the changes.
  4.  

Payment Processing

We accept the following payment methods:

  • Credit Cards: Visa, MasterCard, American Express.
  • PayPal: Use your PayPal account for quick and secure payments.
  • Corporate Accounts: For recurring orders and corporate clients, we offer invoicing options after a credit check.

 

        Payments are processed securely, and youʼll receive a confirmation email as soon as your payment is successfully completed.

Handling Failed Payments

In the event of a payment failure:

  1. Notification: You’ll receive an email alerting you of the issue.
  2. Retry Payment: Follow the link in the email to update your payment information and retry the payment.
  3. Customer Support: If you encounter any issues, our support team is here to help. Contact us at support@kaleidoscopecreationsbd.com or call us at (123) 456-7890.

Additional Information

Discounts and Promotions

In the event of a payment failure:

  • Exclusive Discounts: Join Kaleidoscope Mail for exclusive discount codes and updates on new products.
  • Seasonal Promotions: Keep an eye out for special promotions during holidays and events.

Custom Orders

For custom orders, billing details will be discussed during the consultation phase.

You’ll receive a comprehensive quote before we proceed, ensuring there are no surprises.

Refunds and Cancellations

  • Refund Policy: We offer refunds for non-custom items returned within 30 days, provided they are unopened and in original condition.
  • Cancellation Policy: Orders can be canceled within 24 hours of placement. Custom orders cannot be canceled once production has begun.